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open daily, 10AM to 6PM

open daily, 10AM to 6PM

open daily, 10AM to 6PM

open daily, 10AM to 6PM

Policies

Terms & Conditions

Site Rules & Legal Use

the rules governing the use of the smokefree website and the purchase of products, including age requirements, legal capacity, and compliance with philippine law. this includes:

  • republic act no. 11900 (vaporized nicotine regulation act)
  • republic act no. 11967 (internet transactions act)
  • republic act no. 7394 (consumer act of the philippines)
  • republic act no. 8792 (electronic commerce act)
  • republic act no. 10173 (data privacy act)
  • legal capacity to purchase (18+)
  • website use conditions
  • liability and service limitations
  • updates to these terms
View Terms & Conditions

Age Verification Policy

Adult-Only Access

nicotine products sold by smokefree are strictly for adults aged 18 and above. this policy explains how we verify age, including:

  • government id verification
  • website age gate
  • delivery age verification
  • fraud prevention and order cancellation
View Age Verification Policy

Privacy Policy

Your Data & Privacy

learn how smokefree collects, uses, and protects your personal information in compliance with the data privacy act of 2012 (ra 10173). this includes:

  • personal information collected
  • purpose of data collection
  • data storage and security
  • customer rights (access, correction, deletion)
  • contact information for privacy inquiries
View Privacy Policy

Shipping & Delivery Policy

Delivery Methods & Handling

information about how orders are processed, shipped, and delivered. this includes:

  • same-day delivery within metro manila
  • nationwide shipping via courier partners
  • delivery verification requirements
  • delivery timelines and delays
  • delivery fees and responsibilities
View Shipping Policy

Returns & Refunds Policy

Defective Product Support

nicotine pouch products are hygiene-sensitive. returns are limited. this policy explains:

  • returns for factory defects or damaged products
  • reporting timeframes
  • non-returnable conditions
  • replacement or refund process
view returns & refunds policy

responsible nicotine use policy

Health & Safety Notice

nicotine is highly addictive and intended only for adult users this page provides:

  • nicotine safety reminders
  • restrictions for minors and vulnerable groups
  • responsible product use guidance
view responsible nicotine use policy

regulatory information

Philippine Regulatory Compliance

smokefree operates in accordance with philippine laws, including:

  • republic act no. 11900 – vaporized nicotine regulation act
  • republic act no. 11967 – internet transactions act
  • republic act no. 10173 – data privacy act
  • republic act no. 7394 – consumer act of the philippines
  • republic act no. 8792 – electronic commerce act
view regulatory information

Terms & Conditions

Last Updated: March 23, 2026

governing laws

these terms are governed by applicable philippine laws, including republic act no. 11967 (internet transactions act), republic act no. 11900 (vaporized nicotine and non-nicotine products regulation act), republic act no. 7394 (consumer act of the philippines), and republic act no. 8792 (electronic commerce act).

acceptance of terms & legal capacity

by using the smokefree hub website and purchasing products, you confirm that you are at least 18 years old and legally capable of entering into this agreement. if you are under 18 years old, please exit the website immediately. this website is operated by smokefree solutions inc., a company duly registered with the philippine securities and exchange commission (sec) and the bureau of internal revenue (bir).

mandatory age verification

  • age gate: in line with dti dao 25-04, customers must complete a one-time government-issued photo id verification before purchasing regulated products.
  • delivery confirmation: products will only be released to buyers or authorized adults aged 18 years or older. delivery partners may request valid identification upon delivery.
  • false information: providing false or misleading information during age verification may result in order cancellation or account restriction.

pricing, payment, and receipts

  • prices are listed in philippine pesos (php) and are inclusive of applicable value-added tax (vat).
  • delivery fees and final order totals are displayed before payment is completed.
  • official receipts (electronic or physical) are issued in accordance with applicable bir regulations.

order fulfillment & liability

  • orders may no longer be cancelled once they have been marked as “in transit.”
  • smokefree solutions inc. bears the risk of loss or damage until the product has been successfully delivered to the customer.
  • failed deliveries due to incorrect address information or the absence of an authorized adult recipient may result in additional delivery charges.

returns, exchanges & refunds

  • defective or damaged products may be repaired, replaced, or refunded if reported within seven (7) days from delivery.
  • for hygiene and safety reasons, products with broken seals may not be returned unless defective.
  • returned items must include intact packaging and applicable tax stamps.

complaints & resolution

  • customers may contact us at support.smokefree@gmail.com | +639981833880
  • complaints will be acknowledged within forty-eight (48) hours, and we aim to resolve concerns within seven (7) days.
  • unresolved consumer complaints may be referred to the department of trade and industry (dti) through www.dti.gov.ph.

product responsibility

these products contain nicotine, which is an addictive substance. they are intended only for adult consumers aged 18 years or older.

Adult-Only Access

nicotine products sold by smokefree solutions inc. are strictly for individuals aged 18 and above.

how we verify age

we use several checks to ensure only adults can access and purchase these products.

  • website age gate
    entry confirmation is required before browsing the site.
  • government id verification
    a valid government id and a selfie holding the id are required during checkout to confirm age.
  • delivery verification
    orders are released only to verified adults aged 18 or older. delivery partners may request valid identification upon delivery.

fraud prevention

orders with false or mismatched information may be cancelled. repeated violations may result in account restrictions.

user responsibility

by entering the website and placing an order, you confirm that you are at least 18 years old. any attempt to bypass age verification measures may result in order cancellation, account restriction, or refusal of service.

governing laws

data privacy act of 2012 (ra 10173) and internet transactions act of 2023 (ra 11967)

introduction

smokefree (“we,” “us,” “our”), operated by smokefree solutions inc., respects your privacy and is committed to protecting your personal data in accordance with the data privacy act of 2012 and applicable regulations of the national privacy commission (npc).

this policy explains how we collect, use, and protect your personal information when you use our website and services.

what we collect

we may collect the following information:

personal data

  • name
  • shipping and billing addresses
  • email address
  • phone number
  • birth date

sensitive information

  • government-issued id used for age verification
  • payment details processed through secure third-party payment providers

age verification

because our products are restricted to adults, we may ask you to upload a valid government-issued id to confirm that you are 18 years or older before completing a purchase. your id is used solely to verify your legal age, as required under philippine regulations for age-restricted products.

purpose of processing

we process personal data only for legitimate purposes, including:

  • processing and delivering your orders
  • verifying that customers meet the legal age requirement
  • providing customer support and resolving issues
  • managing payments and transactions
  • complying with legal and regulatory obligations
  • sending promotional updates if you choose to opt in

data sharing

we only share personal data when necessary to operate our services.

this may include:

  • logistics partners (e.g., ninjavan, j&t) for order delivery
  • payment processors (e.g., gcash, maya, visa, mastercard) for payment processing
  • government authorities when legally required

some service providers may process data through secure systems located outside the philippines.

data security

we implement reasonable organizational, physical, and technical safeguards to protect personal data from unauthorized access, disclosure, misuse, or loss. access to personal data is restricted to authorized personnel who require the information to perform their duties.

data retention

we keep personal data only for as long as necessary to fulfill business or legal purposes. once the data is no longer required, it is securely deleted or anonymized.

your rights

under the data privacy act of 2012, you have the right to:

  • access your personal data
  • correct or update inaccurate information
  • object to certain types of data processing
  • request deletion or blocking of your personal data
  • request data portability where applicable
  • file a complaint with the national privacy commission

data protection officer

for any privacy concerns or requests regarding your personal data, you may contact our data protection officer:

email: dpo.smokefree@gmail.com

phone: +639981833880

subject line: attention: data protection officer

shipping & delivery policy

we keep delivery simple and reliable.

coverage

  • same-day delivery in select metro manila areas
  • nationwide shipping via courier partners
  • international shipping via global couriers

delivery process

  • orders are processed after successful payment and verification.
  • tracking details are provided once your order has been shipped.

delivery requirements

  • orders can only be received by adults aged 18 or older with valid identification.
  • delivery partners may request valid id and may refuse handover if age verification cannot be completed.

delivery timelines

failed delivery

if delivery cannot be completed due to incorrect address details, absence of an authorized adult recipient, or failed age verification, additional delivery fees may apply for re-delivery.

courier confirmation

orders are considered delivered once confirmed by the courier or delivery partner at the provided delivery address.

notes

delivery times may vary due to weather conditions, courier delays, or incorrect delivery details.

smokefree solutions inc. ensures proper dispatch of orders but is not responsible for delays caused by third-party delivery providers.

returns & refunds policy

we aim to keep this process fair and straightforward.

eligible returns

returns may be accepted in the following cases:

  • factory defects
  • damaged items upon arrival
  • issues must be reported within seven (7) days from delivery and must include a valid original receipt.

not eligible for return

  • opened or used nicotine products
  • items with broken seals
  • change-of-mind purchases

resolution options

  • replacement (preferred)
  • refund if replacement is not available

return process

  • contact our support team and provide photos of the issue.
  • claims are reviewed within forty-eight (48) hours.
  • approved cases are resolved within seven (7) days.

condition of returned items

returned products must include the original packaging and remain sealed unless the product is defective.

responsible nicotine use policy

nicotine is an addictive substance intended only for adult consumers aged 18 and above.

important reminders

  • not for individuals under 18 years old
  • not recommended for pregnant or breastfeeding individuals
  • avoid use if sensitive to nicotine

safe use

  • follow product instructions when using nicotine products
  • store products safely and keep them away from children
  • do not misuse or overconsume nicotine products

health advisory

nicotine products are intended only for adult users and are not recommended for non-smokers.

responsible use

smokefree solutions inc. supports informed and responsible use by adult consumers.

business information

legal entity: smokefree solutions inc.

trade name: smokefree hub

business address: Unit 1C Cypress Gardens Condominium, 112 V. A Rufino St., Legazpi Village, San Lorenzo, Makati City

sec registration number: 2026020236376-03

bir tin: 697-624-916-00000

contact number: +63 998 1833 880

email address: support.smokefree@gmail.com

Licenses & Registrations:

  1. SEC Registration
  2. BIR Registration
  3. Mayor’s Permit
  4. DTI Exemption – clew
  5. DTI Exemption – vito

regulatory authority

this business operates under applicable oversight of the department of trade and industry (dti) and other relevant philippine regulatory authorities.

regulatory access

copies of the above registrations and permits may be provided upon request from relevant regulatory authorities.

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age verification

Let’s make sure you’re of age

Please enter your birth date to confirm you are 18+